Terms of Service

1. General

These Terms of Service (“Terms”) govern the provision of electronic services via the lucyboard platform (the “Service”), including formation and termination of the contract between the Service Provider and the User.

The Service Provider is:

The Terms are made freely available to Users at /en/terms in a form allowing download, saving and reproduction.

2. Definitions

• Service Provider — the entity indicated in section 1.
• User — a natural person with full legal capacity, a legal entity or an organisational unit with legal capacity, using the Service.
• Consumer — a User who is a natural person using the Service for purposes outside their trade or profession (Art. 22¹ of the Polish Civil Code).
• Sole trader with consumer rights — a natural person running a business, for whom this contract is not of a professional nature (Art. 385⁵, Art. 556⁴ of the Civil Code).
• Account — the set of data and permissions assigned to a User.
• Service — the electronic service of providing a digital workspace (boards), real‑time collaboration features, and related functions described in section 4.
• Contract — the contract for the provision of the Service under these Terms.
• Privacy Policy — the document available at /en/privacy.
• Content Policy — the document available at /en/content-policy.

3. Contract formation

The Contract is concluded upon creating an Account — by completing the registration form and accepting the Terms, Privacy Policy and Content Policy — or upon the first successful Google OAuth sign‑in.

User requirements:

• at least 16 years old (Art. 8 GDPR and the Privacy Policy);
• for minors — consent of a legal representative is required;
• accurate and up‑to‑date data;
• no active access block imposed by the Service Provider;
• device meeting technical requirements (modern browser supporting HTML5, WebGL, WebRTC; internet access; JavaScript and session cookies enabled).

The User receives confirmation of contract formation at the e‑mail provided at registration and within the application.

4. Scope of services

The Service Provider delivers:

• digital boards and pages for creating elements (shapes, text, sticky notes, freehand drawings, embedded images and PDFs);
• real‑time multi‑user collaboration (sync, cursors, change history);
• audio/video meetings via WebRTC (LiveKit), screen sharing;
• attachment storage (images, PDFs);
• board export to PDF and images;
• board permission management (private, shared, share link);
• administrative functions for team accounts (managing company members).

Security: the Service is protected by measures described in the Privacy Policy (transport encryption, bcrypt for passwords, JWT, rate limiting, HTML sanitisation, backups).

5. Acceptable use

The User undertakes to use the Service in accordance with the Terms, the Content Policy and applicable law. In particular it is prohibited to:

• publish, send or share content prohibited by the Content Policy;
• attempt to bypass security, access others' Accounts or boards, escalate privileges;
• engage in actions that may disrupt the Service (DDoS, mass requests, scraping);
• share Account access with another person, or use an Account simultaneously by more than one User;
• use the Service for purposes contrary to law or good morals.

Detailed content rules — including consequences of violations — are set out in the Content Policy and apply directly.

6. User content and licence

Rights to content: the User retains all rights to content uploaded to the Service (copyrights, related rights, trademarks). The Service Provider does not acquire rights to User content beyond the licence below.

Licence to the Service Provider: to provide the Service, the User grants the Service Provider a free, non‑exclusive, territorially unlimited licence — solely as needed to:

• store content on servers operated by the Service Provider and its processors,
• display content to the User and to persons with whom the User has shared the board or a link,
• create backups and perform technical operations required to maintain the Service,
• carry out moderation actions under the Content Policy.

The licence expires upon permanent deletion of the content from the Service. The Service Provider does not use User content to train AI models or for marketing purposes.

Rights to the Service: all rights to the application code, “lucyboard” marks, logo and layout belong to the Service Provider or its licensors. Using the Service does not transfer any rights to those elements to the User.

7. Fees

The Service is currently provided free of charge (free plan). The Service Provider may introduce paid plans (subscriptions) or paid add‑ons in the future. Users will be informed in advance about rules and prices, and use of paid features will require separate consent.

Introducing paid plans will not affect the rights of Users in respect of already stored data — Users will retain the ability to export their data and use features available on the free plan as of the change.

8. Right of withdrawal (Consumers)

Consumers and sole traders with consumer rights have the right to withdraw from the distance contract within 14 days of its conclusion, without giving any reason and without incurring costs, under the Polish Act of 30 May 2014 on consumer rights.

Withdrawal is effected by sending a statement to kontakt@lucyboard.com. A template statement is available on request.

Important: if the Service begins before the withdrawal period expires, the User expressly consents to commencement and acknowledges that after full performancethe right of withdrawal is lost (Art. 38(1)). For digital content not supplied on a tangible medium, Art. 38(13) applies — the right of withdrawal expires once performance starts after the Consumer's consent.

9. Complaints

The User may file a complaint regarding Service operation in any form that allows identification of the User and the matter — in particular at kontakt@lucyboard.com.

A complaint should include:

• e‑mail associated with the Account,
• description of the problem (with screenshots and date of the event if possible),
• expected resolution.

Complaints are handled without undue delay, no later than within 14 days of receipt. Lack of response within 14 days means the complaint is accepted.

Out‑of‑court dispute resolution: Consumers may use out‑of‑court methods — mediation at Provincial Trade Inspection Offices, permanent consumer arbitration courts, assistance of municipal consumer ombudspersons, or the EU ODR platform: https://ec.europa.eu/consumers/odr.

10. Liability and warranties

The Service Provider exercises due diligence to ensure availability and proper operation of the Service. The Service is provided according to its current technical state, subject to development and routine maintenance.

Downtime may occur in particular due to:

• maintenance, updates and improvements (announced in advance where possible),
• third‑party failures (hosting, CDN, LiveKit, Google),
• force majeure (natural disasters, acts of public authority, power or telecoms outages).

Toward Consumers, the Service Provider's liability is not limited — mandatory provisions apply (including statutory warranty and consumer protection law).

Toward non‑Consumer Users (B2B), liability is limited to actual loss (excluding lost profits), up to the amount of fees paid by the User to the Service Provider in the 12 months preceding the event — for the free plan, up to PLN 500. This limitation does not apply to damages caused intentionally.

The Service Provider is not liable for User content or use of the Service inconsistent with the Terms.

11. Termination

By the User: at any time, through the Service settings or by sending a request to kontakt@lucyboard.com. After a deletion request, data enters a grace period (soft‑delete, 90 days — see the Privacy Policy), after which it is physically deleted.

By the Service Provider:

• with a 14‑day notice period — at any time, with reasons (e.g. winding down the Service, change of delivery model);
• with immediate effect — in case of gross or repeated breach of the Terms or the Content Policy, when required by law, or to defend the Service or other Users.

Before termination, the Service Provider informs the User of the reason and, where possible, enables data export.

12. Personal data

Personal data processing rules are described in the Privacy Policy. Rules concerning content published by Users — particularly third‑party personal data included in board content — are described in the Content Policy.

13. Changes to the Terms

The Service Provider may change the Terms for important reasons: legal changes, modifications to the scope or method of service delivery, new features, or to remove ambiguity.

Users are informed of planned changes at least 14 days in advance via an in‑app notice after sign‑in and via e‑mail to the address associated with the Account.

If the User does not accept the changes, they may terminate the contract during the notice period without cost — using the termination right under section 11. Continued use after the changes take effect constitutes acceptance.

Contracts in force at the time of the change are subject to the previous provisions during the notice period.

14. Final provisions

• Matters not governed by the Terms are subject to Polish law, in particular the Civil Code, the Act on the provision of services by electronic means, the Consumer Rights Act, and the GDPR.
• Jurisdiction: disputes are resolved by the common court with jurisdiction over the Consumer's residence (for Consumer Users) or the Service Provider's registered office (for non‑Consumer Users).
• Severability: if any provision is invalid or ineffective, the remaining provisions stay in force; the invalid provision is replaced by one closest to the parties' intent and compliant with law.
• Version history:
  • 2026-04-23 — current version: expanded definitions, complaints, right of withdrawal, ODR, licence clause, content policy reference, detailed B2B/B2C liability.
  • Initial version — in force from Service launch until 2026-04-22.